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At the moment we have a vacancy for the permanent position of Bookings Account Coordinator. Interested? And do you have the necessary experience?
You will be responsible for building and maintaining positive relationships with our current business to business (B2B) and self-funder clients and will be their main point of contact for all day to day account management and course bookings enquiries. Working closely with the sales and planning & operations functions, you will aim to maximise all client enquiries via booking courses on weekly course schedules as well as coordinating bespoke and ad-hoc training requests.
Duties and Responsibilities:
Job description
Scope:You will be responsible for building and maintaining positive relationships with our current business to business (B2B) and self-funder clients and will be their main point of contact for all day to day account management and course bookings enquiries. Working closely with the sales and planning & operations functions, you will aim to maximise all client enquiries via booking courses on weekly course schedules as well as coordinating bespoke and ad-hoc training requests.
Duties and Responsibilities:
- Reactive account management of the company’s current business and self-funder clients
- Booking management of our B2B customer base
- Ensure timely responses to all enquiries and booking requests
- Front of house representative for delegates and visitors to training centre
- Communicate with relevant Sales Executive to support on all upsell/cross sell opportunities
- Proactive certificate expiry management to secure delegate recertification
- Conversion from manual booking to portal booking where appropriate
- Purchase Order Management
- Promptly resolve any invoice queries
- Monthly reporting of activity levels including account managed client and self-funder recertifications, invoicing status, credits and conversion to portal bookings
- 60% conversion of all account managed client expiries/refreshers secured
- 100% of PO’s in at time of booking (where pre-approved none over 7 days post course)
- Less than 1% credits / individual
- Weekly late availability promotional emails to all account managed clients
- 1 x monthly promotional campaign, targeted themes to support local product drivers
- OTE of $500 payable per month across 4x main KPI’s:
- $200 per month - achievement of individual monthly B2B budget (minus any revenue loss credits)
- $100 per month – achievement of Self-Funder budget (minus any revenue loss credits)
- $100 per month – achievement of 60% conversion on course recertifications
- $100 per month – achievement of 5x new Sales Qualified Leads (SQL’s) per month for sales team
More info
To apply for this position, use the 'Apply for this job' button. For more information, please call or send an email to vacancy contact person.At Atlas Professionals, we believe that diversity drives progress and aim to build an inclusive organization. We are taking steps to create an environment for everyone and foster a culture that helps us stay at the frontier of energy, marine and renewables. If you’re driven to perform, we are waiting to hear from you , if you have the talent, you fit right in.
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